Understanding customer isn’t enough; learn what they’re trying to do. From MITSloan: (sloanreview.mit.edu) (via @heatherrast)

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GeorgeDearing May 14, 2009 feed Understanding customer isn't enough; learn what they're trying to do. From MITSloan: (http://sloanreview.mit.edu/improvisation...) (via @heatherrast)

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heatherrast May 14, 2009 Reply

@GeorgeDearing Glad u liked. That's another pub I think is invaluable. Also Strategy&Business http://www.strategy-business.com/ Ur faves?

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