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• kcorrick  July 12, 2009  Reply

  @euan Thanks for that link. I'm pondering the practicality long term and possible discrimination against those not using sm.

  • freecloud  July 12, 2009  Reply

    @kcorrick @rachelclarke @euan I think that ranking is roughly correct, and customer service is the easiest ROI to justify in most cases

• rachelclarke  July 12, 2009  Reply

  @euan I've just read that. what I've always said - most SM needs to be moved out of marketing budgets and into customer service!

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